Term & Conditions

9

Assurance of Goods/Services

In compliance with NEA guidelines, all of our food catered should hold for 3 hours upon delivery or collection under fair weather conditions, unless otherwise stated.

Prices

No discounts will be given unless during promotions. All prices are subjected to prevailing GST.

Payment Processing

We accept CASH, VISA, MASTERCARD, DINERS CLUB CARD, AMEX and corporate cheque payments. We ensure accuracy in our billing as all of our transactions are automatically processed.

Confirmation of Orders / Deposit (where applicable*)

Details of orders must be finalised 5 working days prior to the date of function as no adjustments will be allowed thereafter. A non-refundable deposit is required upon confirmation. Any amendment of details on the order form must be done on the proof and faxed or emailed with signature. No verbal alterations will be accepted. We will send an electronic acknowledgement or contact the customer via phone within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, we will contact the customer via phone or email.

Exchange & Refunds

All of our goods sold are non-exchangeable and non-refundable.

Cancellation of Orders

Cancellation charge will be levied at 50% of the total amount if notice is given in less than 72 hrs or 100% in less than 24 hrs prior to the date of function.

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